CURRENT OPPORTUNITIES

Accounts Receivable Collection and Claims Specialist

Location : Chesterfield

Job Type : Direct Hire

Compensation : 20.00 - 24.00 USD/HOUR

Hours : Full Time

Required Education : Associate degree preferred, or equivalent experience in a relevant field.

Job Description :

Position Overview:
Seeking a dedicated Accounts Receivable Collection and Claims Specialist to manage collections, claims, and account credits, primarily with small business and boutique clients. This role will also involve supporting claims on major accounts and handling assigned projects. The position requires effective follow-up through shared email channels and strong administrative support.

Key Responsibilities:

Maintain timely payment terms by following up with customers as needed.

Provide weekly and monthly status updates on customer payment activity.

Notify customers of available credits and assist with payment applications or refunds.

Investigate and resolve customer claims, including dispute resolution or write-offs as appropriate.

Access customer, sales order, and payment data in Microsoft Dynamics (AX) to ensure accurate recordkeeping.

Attach documentation for audit compliance related to claims and chargebacks.

Respond promptly to inquiries in shared AR email accounts within established timelines.

Collaborate effectively with Sales, Customer Service, and Distribution Center teams.

Adhere to established approval guidelines for collections and claims.

Assist with projects, administrative tasks, and other support duties as assigned.

Qualifications/Experience:

Associate degree or equivalent preferred.

Proficiency in Excel, Word, and Adobe.

Experience in office administration or AR collections is a plus.

Strong problem-solving, follow-up, and organizational skills.

Ability to multitask, work independently, and collaborate within a team.

Compensation and Benefits:
This role offers competitive compensation and benefits, including a 401K matching plan, Flexible Spending Plan, Paid Time Off, hybrid work flexibility, casual dress code, and product discounts.

Our organization is committed to creating an inclusive environment and is proud to be an Equal Opportunity and Affirmative Action Employer (M/F/D/V).

Required Qualifications :

Technical Skills: Proficiency in Microsoft Excel, Word, and Adobe is required; experience with Microsoft Dynamics AX or similar ERP systems is highly advantageous.

Experience: Previous experience in Accounts Receivable, collections, or office administration is preferred.

Communication: Strong written and verbal communication skills to interact effectively with customers and internal teams.

Problem-Solving Abilities: Excellent problem-solving skills to handle customer claims, credit issues, and other account-related challenges.

Organizational Skills: Strong follow-up and organizational abilities, with a knack for managing multiple tasks and meeting deadlines.

Team Collaboration: Ability to work independently and as part of a team, including coordination with departments such as Sales, Customer Service, and Distribution.

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CURRENT OPPORTUNITIES

Accounts Receivable Collection and Claims Specialist