The Case Manager works with families and individuals who have been impacted by COVID-19 on the development of long and short-term goals, assisting in the removal of barriers to self-sufficiency. Establishes and maintains working relationships, develops partnerships, and identifies resources throughout the St. Louis community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage a comprehensive intake and assessment to develop a housing stabilization plan.


• Make appropriate referrals as identified by customer needs and provide follow up on referrals.


• Provide assistance with housing, employment skills, education, and family situations.


• Maintain customer records by completing program forms, case notes, and logging events and progress in the Agency database.


• Track services including home visits, community resource outreach, and advocacy.


• Communicate customers’ progress in weekly and monthly team meetings and evaluations. 


• Prepare program reports by maintaining, analyzing, and summarizing case plans and outcomes of efforts.


• Be an active and willing team member to ensure quality service delivery to all customers/ families of the Agency. 


• Provide educational programs to customers on a variety of subjects.


• Facilitate group sessions, using the approved curriculum provided.


• Provide information to the public on Agency programs to increase community awareness.


• Provide crisis management services to customers when necessary.


• Ability to meet program and reporting deadlines is essential. 


• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Human Services or related field


• Good computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook


• Excellent written and verbal communication skills


• Dependability and ability to work independently


• Knowledge of community resources. 


• Must be able to work flexible hours, including some evenings and weekends.


• Must have own transportation and be willing to travel anywhere in St. Louis County


• Some out-of-town travel may be necessary