Find Your Job

Looking for flexibility in your work schedule? In search of your next career path? Seeking more competitive pay?
Explore your employment opportunities with Snelling St. Louis.

Send Us Your Resume.

CURRENT OPPORTUNITIES

  • Share this Job

Customer Service Representative

Job Type : Direct Hire
Hours : Full Time
Required Years of Experience : 1-4
Required Education : Bachelor's Degree

Job Description :
Responsibilities: Order Management: o Serves customers by accurately entering customer orders received via email and fax into operating system. o Verifies EDI transmittals and makes necessary corrections. o Verifies customer information is accurate. o Verifies price and discounts are appropriate and correct. o Checks customer account for credit and outstanding payments. o Checks inventory to assure requested product is available. o Informs customer of shipping date and any possible delays. · Customer Service: o Opens customer accounts by recording account information o Maintains customer and EDI records by updating customer account information o Promptly and professionally responds to incoming requests from customers and ensures that issues are resolved promptly and thoroughly. o Initiates required action for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments. o Keeps detailed records of customer interactions, transactions, inquiries, comments, and complaints. o Fosters and maintains relationships with external and internal customers. o Maintains updated knowledge of company products, services, and policies to provide superior service to customers.
Required Qualifications :
Highly developed sense of integrity and commitment to customer satisfaction. • Detail-oriented. • Excellent communication skills. • Ability to problem solve and flexibility in managing tasks. • Strong organizational skills a must. Education and Experience: • College degree is an asset • Familiar with SAP or similar ERP system is a plus. • 2-4 years of experience, especially in a consumer product industry, is preferred. • Proficiency with Microsoft Office Suite; Intermediate skill with Excel. • Experience with EDI preferred
Powered by AkkenCloud