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Data Center Operations Representative
- Answer incoming calls from clients and vendors related to data center maintenance
- Creating and updating work order requests in Ascent’s internal database and client databases
- Document and perform data entry of information from calls into various systems
- Sending emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response
- Dispatch technicians to data center locations to address maintenance requests
- Monitor data center alarms, notify clients, leads, and internal groups as applicable
- Escalation of emergency issues to management and clients as needed
- Following set processes and procedures
- Attend weekly group meeting to discuss new and updated processes and procedures
- Additional duties as assigned
- Required to work in a busy, open office area which may result in frequent interruptions
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
- Required to meet a number of deadlines which may cause stress.
- Required to work at a fast pace and multitask which may cause stress.
- Sitting for extended periods of time will be required;
- Long periods of phone use will be required;
- Walking and/or standing for periods of time will rarely be required
- Bending, stooping, and lifting up to 10 pounds will rarely be required
- High School Diploma or equivalent required
- Bachelor’s degree in Business Administration or related field a plus
- 1 to 3 years of experience in a fast-paced environment such as retail or clerical
- An eager and motivated individual who excels in a team environment
- Excellent verbal and written communication skills
- Strong attention to detail required
- Ability to multitask in a fast-paced environment
- Ability to follow all SLAs(Service Level Agreements) and provide timely responses to clients, coworkers, supervisors, and internal departments
- Proficiency in basic operations of a computer; MS Outlook, Excel required. Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc.